• For the safety of our guests, Pets playground boarding facility is staffed 24 hours a day, 365 days a year.
  • Our Lobby hours are as follows:

    Monday – Saturday 7 am — 7 pm
    Sunday 9 am — 4pm

  • Our lobby is closed on the following holidays so therefore we cannot accommodate arrivals or departures on: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
  • Phone – Call 954-782-4994 to speak with our friendly staff at the Front Desk.
  • In-Person – Please feel to stop by Pets Playground during lobby hours.
  • Go to Contact page
  • Pets Playground requires a credit card deposit when booking a reservation. During Non-Peak/Holiday periods, a one-night deposit is required. During Peak/Holiday periods, a two-night deposit is required.
  • Current vaccination documentation must be submitted at least 3 days prior to check in during Non-peak/Holiday periods. During Peak/Holiday periods, these documents must be submitted at least 10 days prior to your pet’s reservation. There are some changes to the vaccination requirements. Click here for vaccine requirements.
  • Pets Playground also requires First Time Guests Documents to be completed and submitted before your reservation.
    Click here for Downloads.

Email them to info@petsplayground.com

Or in-person at:  Pets Playground’s Front Desk

  • Canine Guests 4 months and older must meet all of the vaccination requirements before a reservation can be made.
  • Puppies must be at least 12 weeks of age and have completed their first two series of vaccinations including the Bordetella vaccine, and a clear fecal within the past six months, before a reservation can be made.
  • After 6 months of age, all dogs must be spayed or neutered to continue participating in daycare. Intact males and females in heat will be placed in our Day Stay Program.
  • Feline guests must have completed all of their vaccination requirements before a reservation can be made. All cats must be spayed and neutered.
  • Non-Peak/Holiday – During this time, you may cancel your reservation, with no penalty, up to three days prior to your check-in time. Cancellations that occur within three days prior to your check-in or a “no show” will result in a forfeiture of your one-night deposit. Reservations created within three days prior to check-in time and subsequently cancelled or a “no show” will also result in a forfeiture of your one-night deposit.
  • Peak/Holiday – Due to high demand at Pets playground during Peak/Holiday periods, we have a strict policy on cancellations during this time. During this time, you may cancel your reservation, with no penalty, up to ten days prior to your check-in time. Cancellations that occur within ten days prior to your check-in or a “no show” will result a forfeiture of your two-night deposit. Reservations created within ten days prior to check-in time and subsequently cancelled or a “no show” will also result in a forfeiture of your two-night deposit.

2016: January 1-3, May 26-30, June 30-July 5, September 1-6, November 20-30, December 18-31.

  • Please be aware of the dates our Lobby is closed for arrivals and departures and thereby requires a two-night minimum stay. Please see “Hours of Operation” above.
  • Please be aware of our cancellation charge for these dates. Please see “What if I need to cancel my reservation?” above.

Yes, we love visitors! You may visit us anytime from 10am to 6pm, Monday – Saturday, and from 12pm – 3pm on Sundays. No appointment is necessary. During Peak Hours/ Holidays, please drop us a line to check our availability.

  • Yes, we have PPH staff here 24/7/365. Our hotel also features security, and smoke detection systems that alert police and fire departments in the event of an emergency.
  • Pets playground requires that all of our canine guests have the following vaccinations:
  • Rabies – Current in the last year for puppies and past 3 years for adults.
  • DHPP – Current in the last year.
  • Bordetella – Current in the last 6 months.
  • All canine guests 16 weeks (4 months) must provide proof of current vaccinations. Titers are accepted with proper documentation.
  • Puppies must be at least 12 weeks of age and have completed their first two series of vaccinations including a Bordetella vaccine.

You or your veterinarian may email info@petsplayground.com

  • Food and Treats.
  • Medicines.
  • Collars.

Disposable T-shirt with your scent

Pets Playground asks that our guests provide their own food. Please put each meal in separate Ziploc bags, labeled with your pet’s name. This is to ensure your pet receives the correct amount of food per meal to avoid an upset stomach. Please make sure that you bring enough food for the duration of your pet’s stay. In the event your food runs out, we will serve your pet our house cuisine, Please be aware that you will be charged for the rest of your pet’s meals up to $5/meal. If you do not bring your pet’s own food, we offer our in- house cuisine for $5/meal for up to three meals per day.
Pets are fed twice daily – in the morning and evening.  However, we can also accommodate lunchtime feedings if that is what you prefer for your pet.

PPH staff will administer oral and topical medications.

Medications must be in its original container and properly labeled with your pet’s name.  You will need to fill out detailed instructions regarding medications on PPH’s Overnight Check-in Form including signing off on the medication count at Check-In.

Pets Playground uses customized safety collars and leads (leashes) during your pet’s stay with us.  We will place our collar and lead on your pet at check-in.  We will then give your leash back to you.  We will keep your pet’s collar in their designated cubby during their stay.  We keep their collar at PPG so in case of an emergency, we are able to place their original collar back on them.

PPG will accept a clean, disposable t-shirt with your scent on it to help reduce separation anxiety. This shirt will be allowed to stay with the pet, unless our PPG staff member notices that the pet is chewing on it.  Again, if there are missing pieces, we must assume that the pieces have been ingested and seek veterinary attention for the safety of the pet, at the owner’s expense.

PPG provides clean and comfortable bedding for each pet. In order to maintain a sanitary and controlled environment, outside bedding is not permitted. A CLEAN, disposable t shirt with your scent is permitted to help reduce separation anxiety.

You will be asked to sign off on all the items that you bring at Check-In to ensure that all the items are accounted for during your pet’s stay and at Check-Out.

Please leave written, detailed instructions regarding mealtimes on our Overnight Check-In Form.

PPH staff will administer oral and topical medications free of charge.  Medications must be in its original container and properly labeled with your pet’s name.  You will need to fill out detailed instructions regarding medications on PPG’s Overnight Check-in Form including signing off on the medication count at Check-In.

You will be asked to sign off on all the items that you bring at Check-In to ensure that all the items are accounted for during your pet’s stay and at Check-Out.
Check in/check out for boarders

Pet guests may be checked in anytime during Lobby Hours. Check-out time is before noon, seven days a week. We offer a late check-out option for a fee of $20 that applies to pets checked out after 12pm, since additional care is required.  Dogs going to Daycare or the Salon & Spa on check-out day will not incur a late check-out fee, if picked up after 12pm.  Pets not picked up prior to closing will be considered overnight guests and be charged for an additional night’s stay.